Help with an order, a fit or a return.
Most questions are answered further down this page. For anything else, the form reaches the four of us who pack the parcels.
A return takes three steps and about two minutes
Unused items within 60 days. Wrong-fit swaps any time, and always free.
Tell us what is going back
Fill in the form below with your order number. Choose “Wrong fit” if it is a swap.
Post it in the sleeve it came in
A label arrives by email within one working day. Print it, or show the code at the post office.
Money back or the right case, three working days after it reaches us
Refunds go to the card or account you paid with. Swaps leave the same afternoon the old case arrives, so most people have the right one within a week of writing.
“Every message is read by one of the four of us at the packing bench. If your case is wrong, the right one is usually in the post before you get our reply.”
- 1 daylongest wait for a reply
- 09–17CET, Monday to Friday
Message the packing bench
Six answers that save an email
Still stuck? The form above reaches a person, not a ticket queue.
My parcel has not moved. What now?
Every parcel gets a tracking link by email the moment it leaves Novi Sad. If it has not moved for three working days, write to us with the order number and we chase the carrier.
My case arrived and it does not fit.
Use the form above and choose “Wrong fit”. We send the right model the same day, with a prepaid label for the first one. You do not pay for either postage.
How long does a refund take?
Three working days from the parcel reaching us, back to the card or account you paid with. Your bank may take two more days to show it.
Can I change my phone model after ordering?
Yes, until the parcel is packed. Orders placed before 15:00 are packed at 15:00, so write before then; after that, return it and we swap it free.
Do you repair or replace a worn case?
Within a year, if a case splits or a magnet ring comes loose, we replace it. Wear on the ribs and corners is normal and not covered.
Is my phone covered if it breaks inside a case?
No. Only the Trail Bumper is drop-rated, and even that is a promise about the case, not insurance for the phone.
